Frequently Asked
Questions

Yes, guests can choose between short-term stays and long-term stays, click on the CONTACT ME tab for rates and appointments.

Yes, all our residence guests have full access to hotel facilities, including pool access, restaurants and 24X7 room service delivery.

Yes, an extra bed can be provided upon request for any booking confirmed for three guests.

Yes, all apartments offer a modular kitchen with electrical equipment such as microwave, oven and dishwasher.

Yes, you can view the 360° videos for all apartment types. You can also request for layout plans through the CONTACT ME button on the website.

Yes, all apartments offer inbuilt washing machines along with iron and ironing board. The facility also offers laundry and dry-clean services, available at an extra charge.

There is a convenience store located in the lobby of Hyatt Regency Creek Heights Residences, it is open 24*7.

Yes, the closest Metro Station/Subway to Hyatt Regency Creek Heights Residences is Dubai Healthcare City Metro Station, it is located 2 minutes way (walking distance).

Guests can chose to pay via bank transfers or banker’s draft (cheques).

Guests can use their American Express Card, Visa, MasterCard or JCB. We also accept NFC payments via Apple Pay, Google Pay, etc.

Yes, guests can avail Kids Club services in Hyatt Regency Dubai Creek Heights, the hotel is connected with Hyatt Regency Creek Heights Residences.

Yes, the residences and hotel tower offers 24*7 Concierge Service, the team can assist with booking Desert Safari, Dubai City Tour, Dubai Parks Trips and much more.

Yes, all apartment stays include complimentary covered self-parking.

No, smoking is not permitted in the apartments, guests can access designated smoking areas, available 24*7.

Yes, guests can enjoy dining through room service. Simply scan the QR code placed in your room to place an order. Room service is available 24*7.

Guests can enjoy exclusive dining at Eve Penthouse & Lounge - a rooftop lounge on the 34th floor, La Tablita – Dubai’s award-winning Mexican restaurant, market24 café and Sufra – our all day dining restaurant.

Yes, all our restaurants and bars offer exclusive vegetarian options, La Tablita also offers a separate vegan Mexican menu that is available daily.

Guests can access NYSA Spa & Fitness Centre, the space offers two pools, sauna & steam, along with a separate cross-fit area.

All apartments offer floor to ceiling windows, only Penthouses are equipped with balconies that offer 360 views of Burj Khalifa, Dubai Creek and city skyline.

No, pets are not allowed at Hyatt Regency Creek Heights Residences.

Hyatt Regency Creek Heights Residences is located 9 km’s away from (DXB) Dubai International Airport.

Travelling time from Hyatt Regency Creek Heights Residences to (DXB) Dubai International Airport costs 10 minutes, costs approximately AED 30-35.

The Dubai Mall is located 9 km’s away from Hyatt Regency Creek Heights Residences, travelling time via taxi is 11 minutes.

Hyatt Regency Creek Heights Residences is located 6 km’s away from Dubai World Trade Centre. A short 12 min taxi ride will take you to Dubai World Trade Centre.

La Mer Beach is located just 9 km away from Hyatt Regency Creek Heights Residences, guests can also visit Kite Beach, located 18 km away.

Zulekha Hospital, Rashid Hospital, American Hospital, Dr. Sulaiman Al Habib Hospital and Emirates Specialty Hospital is located just 2 minutes away from Hyatt Regency Creek Heights Residences.

Dubai Dolphinarium and Dubai Creek Park are located across the road from the hotel, guests can walk to the destinations and reach in less than one minute.

We urge guests to maintain social distance for their safety, all public areas and rooms sanitized as per guests safety.

The Hotel & Residences towers offers guests to enjoy an eco-friendly stay by using recyclable and biodegradable items in the kitchen, rooms and fitness facility this includes initiatives such as recycle bins, plastic free zones and green meetings.

Yes, guests can park their car at our special electric vehicle charging station any day of the week, this service is available at an extra charge.

Food products are locally produced and responsibly sourced at our restaurants. The team is committed towards maintaining a minimal food waste at all times and offers a variety of vegan and vegetarian dishes to promote plant based options.

Electrical energy consumed in all apartments is monitored closely via management systems. All apartments are well lit with huge windows, TV and all other equipment is kept off until a guest checks in. All kitchen equipment is energy star rated and high-efficiency LED light is used across to reduce carbon emissions.