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      Frequently Asked
      Questions

      Hyatt Regency Creek Heights Residences

      • Are apartments available for long-term rentals?

        Yes, guests can choose between short-term stays and long-term stays, click on the CONTACT ME tab for rates and appointments.

      • Do all apartments have kitchens?

        Yes, all apartments offer a modular kitchen with electrical equipment such as microwave, oven and dishwasher.

      • Can I see the layout of the rooms for my long term stay?

        Yes, you can view the 360° videos for all apartment types. You can also request for layout plans through the CONTACT ME button on the website.

      • Is there a washing machine or laundry facility available?

        Yes, all apartments offer in-built washing machines along with iron and ironing board. The facility also offers laundry and dry-clean services, available at an extra charge.

      • Where is the nearest convenience store located?

        There is a convenience store located in the lobby of Hyatt Regency Creek Heights Residences, it is open 24*7.

      • Is there a metro station located nearby?

        Yes, the closest metro station to Hyatt Regency Creek Heights Residences is Dubai Healthcare City Metro Station, it is located 2 minutes way (walking distance)

      • What are the payment options available for long-term stays?

        Guests can chose to pay via bank transfers or banker’s draft (cheques)

      • What are the credit/debit cards accepted in reception?

        Guests can use their American Express Card, Visa, MasterCard or JCB. We also accept NFC payments via Apple Pay, Google Pay, etc.

      • Is there a kids club on the premises?

        Yes, guests can avail Kids Club services in Hyatt Regency Dubai Creek Heights, the hotel is connected with Hyatt Regency Creek Heights Residences.

      • Can I book for a Desert Safari for my family?

        Yes, the residences and hotel tower offers 24*7 Concierge Service, the team can assist with booking Desert Safari, Dubai City Tour, Dubai Parks Trips and much more.

      • Is parking available?

        Yes, all apartment stays include complimentary covered self-parking.

      • Can you smoke in the apartments?

        No, smoking is not permitted in the apartments, guests can access designated smoking areas, available 24*7.

      • Can guests order food & beverages via room service?

        Yes, guests can enjoy dining through room service. Simply scan the QR code placed in your room to place an order. Room service is available 24*7.

      • What are the restaurants and bars options for guests?

        Guests can enjoy exclusive dining at Eve Penthouse & Lounge - a rooftop lounge on the 34th floor, La Tablita – Dubai’s award-winning Mexican restaurant, market24 café and Sufra – our all day dining restaurant.

      • Do you provide Vegetarian/Vegan food?

        Yes, all our restaurants and bars offer exclusive vegetarian options, La Tablita also offers a separate vegan Mexican menu that is available daily.

      • What are the fitness facilities available for guests?

        Guests can access NYSA Spa & Fitness Centre, the space offers two pools, sauna & steam, along with a separate cross-fit area.

      • Do the apartments have balconies?

        All apartments offer floor to ceiling windows, only Penthouses are equipped with balconies that offer 360 views of Burj Khalifa, Dubai Creek and city skyline.

      • Are pets allowed in the apartments?

        No, pets are not allowed at Hyatt Regency Creek Heights Residences.

      • How far is Hyatt Regency Creek Heights Residences located from Dubai International Airport?

        Hyatt Regency Creek Heights Residences is located 9 km’s away from (DXB) Dubai International Airport.

      • How much does a taxi cost from Hyatt Regency Creek Heights Residences to (DXB) Dubai International Airport?

        Travelling time from Hyatt Regency Creek Heights Residences to (DXB) Dubai International Airport costs 10 minutes, costs approximately AED 30-35.

      • How far is The Dubai Mall located?

        The Dubai Mall is located 9 km’s away from Hyatt Regency Creek Heights Residences, travelling time via taxi is 11 minutes.

      • How far is Hyatt Regency Creek Heights Residences located from Dubai World Trade Centre?

        Hyatt Regency Creek Heights Residences is located 6 km’s away from Dubai World Trade Centre. A short 12 min taxi ride will take you to Dubai World Trade Centre.

      • How close is the nearest beach located?

        La Mer Beach is located just 9 km away from Hyatt Regency Creek Heights Residences, guests can also visit Kite Beach, located 18 km away.

      • What are the closest hospitals?

        Emirates Specialty Hospital is located just 2 minutes away from Hyatt Regency Creek Heights Residences.

      • How can I go to Dubai Dolphinarium and Dubai Creek Park?

        Dubai Dolphinarium and Dubai Creek Park are located across the road from the hotel, guests can walk to the destinations and reach in less than one minute.

      • What are the COVID-19 restrictions in the hotel?

        Use of facemasks at all times is mandatory and we recommend guests to maintain social distancing. All public areas and rooms are sanitized several times a day for guest’s safety.

      • What activities do you offer to support sustainability?

        The Hotel & Residences towers offers guests to enjoy an eco-friendly stay by using recyclable and biodegradable items in the kitchen, rooms and fitness facility this includes initiatives such as recycle bins, plastic free zones and green meetings

      • Do you have an electric vehicle charging station?

        Yes, guests can park their car at our special electric vehicle charging station any day of the week, this service is available at an extra charge.

      • What sustainable steps do the restaurants take?

        Food products are locally produced and responsibly sourced at our restaurants. The team is committed towards maintaining a minimal food waste at all times and offers a variety of vegan and vegetarian dishes to promote plant based options.

      • What sustainable steps do you take to reduce carbon emissions?

        Electrical energy consumed in all apartments is monitored closely via management systems. All apartments are well lit with huge windows, TV and all other equipment is kept off until a guest checks in. All kitchen equipment is energy star rated and high-efficiency LED light is used across to reduce carbon emissions.

      Hyatt Regency Creek Heights Residences

      20th Street,
      Dubai Healthcare City,
      Bur Dubai, Dubai